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1
QUICK INSTALLATION GUIDE
1.1 Introduction
WSSFC-LC is a Sigfox transmitter for a load cell channel. The transmitter consists 4-terminal for an external resistive bridge strain gauge load cell and a M12 female connector for an external power supply. The load cell inputs are adjustable sensitivity to ensure high resolution readings and up to 1Hz sampling rate. With ultra-low power design and smart firmware, the device powered by a Solar panel/External power with rechargeable batteries to allow continuous operation up to 10 years. WSSFC-LC could support all regions of Sigfox network in over the World, RC1, RC2, RC3, RC4, RC5, RC6, RC7. The applications of the transmitter are weighing scales, towing loads and rope tension, structural stress measurement in metrology, web control, aerospace, medical devices, automotive testing, and manufacturing.
How the sensor connect to system?
System components:
The end nodes are Sigfox-Ready Sensors or Actuators;
The Sigfox Base Stations (installed and operated by Sigfox Operator);
The Sigfox Back-End (Operated by Sigfox Company);
The Application Server is the destination software users want to utilize the data from/to Sigfox-Ready sensors/ actuators.
How do you set up the Sigfox-Ready device and get its data to the Application Software? Please follow these steps:
Contact the local Sigfox Operator to sign a Data plan contract. You will be provided an account;
Log in to the Sigfox Back-end by your own account then add the Sigfox-Ready Devices. Please follow the guidelines of Sigfox back-end;
Configure the callback or data forwarding from the Sigfox Back-end to the Application Software. Please follow the guidelines of Sigfox back-end;
Once the payload is on the Application server, decode data from Payload. Please check Section 1.9 for the Payload document.
1.2 Application Notes
For Applications
Weighing Scales, Tank, Hopper, and Vessel Scales, Towing Loads and Rope Tension, Structural Stress Measurement
Notes
Consider following factors to select right device:
Compatibility: Ensure it matches your load cell’s signal type and range.
Environment: Suitable for the operating conditions (temperature, humidity, etc.).
Calibration: Easy to calibrate and set up.
Accuracy: Maintains required accuracy and resolution.
Power Supply: Matches your system’s power requirements.
1.3 When does device send Uplink messages?
The device will send uplink messages in the following cases:
Case 1: After power-up in the 60s, the device will send the first message called START_UP. The payload will tell the user the HW version, FW version, and current configuration of the device;
Case 2: Then, in every interval time (pre-configured), for example, 10 minutes, it will send the message called CYCLIC_DATA. The payload will tell the user the following data like measured values, battery level, and alarm status...
Case 3: If ALARM_ENABLED=1, the device will send ALARM message immediately when device switches from Normal state to Alarm state. It will repeat sending ALARM messages in predefined ALARM_PERIOD time interval) if the Alarm state still exist;
Case 4: During the commissioning, testing, or calibration sensor, the user can force the device to send the uplink message to get the data immediately. This message is called FORCE_DATA. The payload will provide data like raw measured value, scaled measured values, battery level, and alarm status... It can be forced by applying the magnet key on the reed switch in 1s;
Case 5: If users want to change the configuration immediately, they don't need to wait until the next cyclic data-sending message; instead, they can force the device to send a special uplink message so that the device can get the new downlink message. This uplink message is named PARAMETERS_UPDATE. It can be forced by applying the magnet key in more than 5s.
Case 6: In every interval time (pre-configured), for example, 24 hours, it will send the message called HEARTBEAT. The payload will tell the user the following data like hardware version, firmware version, current sensor configuration
1.4 Default Configuration
Load cell transmitter has the default configuration. The user can change the configuration on the wireless transmitter so that the complete sensor (transducer + wireless) delivers the proper output value.
1.5 Battery/ Power Supply
Main power supply
External power supply: 7-48 VDC
Connector: M12 female
Wiring of external main power supply
Backup power supply
Battery type: Rechargeable battery
Battery size and Voltage: AA 1.2 VDC
Number of batteries: 02
Recommended batteries: Panasonic Eneloop BK-3MCCE or Fujitsu HR-3UTC
Battery installation
Open the housing by unscrewing 2 hex nuts, pull out the housing and then insert 2 batteries to the battery holder as below figure
Note:
Please take note on the Polarity of the batteries as below picture.
After inserting the batteries, during re-installation the housing, please note that mainboard must be located into the guiding slot inside the housing.
Understanding the battery levels:
Level 3 (4 bars): battery energy is 60-99%
Level 2 (3 bars): battery energy is 30-60%
Level 1 (2 bars): battery energy is 10-30%
Level 0 (1 bar): battery energy is 0-10%
1.6 What's in the Package?
1.7 Guide for Quick Test
With the default configuration, the device can be connected quickly to the Sigfox Network by the following steps.
Step 1: Prepare the values of communication settings
Device ID: Get Devive ID on the device nameplate
Device PAC: Get Devive PAC on the device nameplate
Note: All Sigfox sensors are pre-configured with the correct RC before delivery. The settings of Device ID, Device PAC, and RC could also be read from the device memory map. Please reference Section 3.2 Sensor configuration for details.
Step 2: Add the device to the Sigfox Backend
Please refer to the below Section 1.10 for details.
Step 3: Install the batteries to the device
Please refer to Section 1.5 above for instructions on battery installation.
After installing the battery in 60 seconds, the first data packet will be sent to the Sigfox network. After receiving the first data packet, the time of another packet depends on the value of the parameter: CYCLIC_DATA_PERIOD. Additionally, you can use a magnet key to touch the magnetic switch point on the housing within 1 second to initiate force packet of the device to send data instantly and the LEDs on the housing will be lit with SKY BLUE color.
Note:
If the device is required to connect to the external power, the correct external power supply must be connected to the device power connector. Refer section 1.8 INSTALLATION for details of the power wiring
If the device is required to connect to external sensor, the connection must be implemented before power up. Refer section 1.8 INSTALLATION for details of the wiring
If device is required the calibration for correct measurement, the calibration must be implemented. Refer detail at section 3.3 Calibration/ Validation.
Step 4: Decode the payload of the receiving package
Please refer to Section 1.9 Payload Document and Configuration Tables for details of decoding the receiving packet to get the measured values.
1.8 Installation
Dimension Drawings and Installation Gallery (Photos and Videos)
Please follow the checklist below for a successful installation:
1. Have you studied the dimensions of the device as above drawings?
2. Have you tested and make sure the device have been connected successfully as Section "1.7 Guide for Quick Test" above?
3. Have the device been configured properly as per Section 3.2 below?
4. Have the device been calibrated or validated as per Section 3.3 below?
5. Then you can start to install the device at site. Please check the following Installation Notes for Sensor Part (if available) before installation.
Installation Notes for Sensor Part (if available)
- Choose the Right Frame and Fixture: Ensure the frame is sturdy and minimizes vibrations. The fixture should be designed to support the load cell properly.
- Align Loads Properly: Make sure the load is applied directly through the load cell to avoid force shunts, which can cause inaccurate readings.
- Environmental Factors: Consider temperature, humidity, and other environmental conditions that might affect the load cell's performance.
- Mounting Surface: The mounting surface should be flat and level to ensure accurate measurements.
- Avoid Overloading: Do not exceed the load cell's rated capacity to prevent damage.
- Cable Management: Secure and protect the load cell cables to avoid interference and damage.
- Regular Calibration: Periodically calibrate the load cell to maintain accuracy.
Installation Guide for Main Device
Check the Location for the best RF Signal
Make sure the site is good enough for RF signal transmission.
Tip: To maximize the transmission distance, the ideal condition is Line-of-sight (LOS) between the device and the Base Station. In real life, there may be no LOS condition. However, the device still communicates with the Base Station, but the distance will be reduced significantly.
DO NOT install the wireless device or its antenna inside a completed metallic box or housing because the RF signal can not pass through the metallic wall. The housing is made from Non-metallic materials like plastic, glass, wood, leather, concrete, and cement…is acceptable.
Connect the external load cell sensor to Device and install the Device on the Wall/Housing/Structure
Open the housing of the Sigfox load cell transmitter by unscrewing 3 screws
Run the cable of the external load cell sensor to the hole of PG9 connector and then connect 4-wire of the load cell sensor to 1,2,3,4 terminals on the device
Close the housing of load cell transmitter by screwing 3 screws
Run the 7-48 VDC power supply cable and connect 2-wire to M12 female connector of the device
Open Sigfox device housing and insert 2 x rechargeable battery AA 1.2 VDC to the device, then close the housing
Mount the sensor onto a wall/housing/structure with provided bracket and screws.
1.9 Payload Document and Configuration Tables
Please click below button for:
-
Payload decoding of Uplink messages;
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Payload encoding of Downlink messages;
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Configuration Tables of device.
Note:
If the content of below web payload, memory map, and sample decoder could not be copied, please install the extension of "Enable Copy Paste - E.C.P" for Microsoft Edge and for Google Chrome.
1.10 How to connect device to Back-end/ Network Server/ Coordinator
This instruction is applied to all kinds of Sigfox-Ready sensor produced by Daviteq.
Step 1: Log in to the sigfox backend website
Step 2: Click on Device
Step 3: Click New → Select a group
Step 4: Fill in the required information
Note: Some of our products may not have end product certification in time, to add the product to Backend Sigfox please follow the steps below.
Click on the text as shown below
Check the box as shown below to register as a prototype
2
MAINTENANCE
2.1 Troubleshooting
Please find below steps to identify the problems from Communication Part or Sensor Part:
* If the device cannot connect to the Gateway or System or Co-ordinator at the first time, it is the Communication Problem;
* If the device status like battery, RSSI level, data status or other communication is normal, but the measured values are not updated or wrong, it would be the problems of Sensor part;
* If the data coming to gateway, system or co-ordinator is not frequently as expected, the problem would be Communication.
Please refer below the troubleshooting guide for Communication and Sensor Part.
Troubleshooting for Communication
Troubleshooting for Sensor Part (if available)
Some common steps to troubleshoot a load cell transmitter:
- Visual Inspection: Start by checking for any visible damage, corrosion, or loose connections on the load cell and its wiring.
- Excitation Voltage Check: Ensure the load cell is receiving the correct excitation voltage as specified by the manufacturer.
- Zero Balance Test: Disconnect the load cell and measure the output signal with no load applied. The output should be within the manufacturer's specified range.
- Bridge Resistance Test: Use an ohmmeter to measure the resistance between the load cell terminals. Compare these readings with the manufacturer's specifications to identify any discrepancies.
- Signal Output Test: Apply a known load to the cell and measure the output signal. Ensure the output is stable and within the expected range.
- Insulation Resistance Test: Check the insulation resistance between the load cell body and the signal wires to ensure there are no short circuits.
- Environmental Assessment: Consider environmental factors such as temperature changes, which can affect load cell performance. Shield the load cell from extreme temperatures if necessary.
- Creep Test: If the load cell is under constant load for long periods, it may exhibit creep. Monitor the load cell's output over time to check for this issue.
2.2 Maintenance
Maintenance for Main device
There is no requirement for maintenance of the Hardware of Sigfox Device except:
1. The battery needs to be replaced. Please check the battery status via uplink messages;
Note: When the battery indicator shows only one bar (or 10% remaining capacity), please arrange to replace the battery with a new one as soon as possible. If not, the battery will drain completely, and the resulting chemical leakage can cause severe problems with the electronic circuit board.
2. Transmitter, please refer to the maintenance section of the transmitter document.
Maintenance for Sensor part (if available)
Maintaining a load cell transmitter is essential for ensuring accurate and reliable performance. Here are some key maintenance tips:
- Regular Calibration: Periodically calibrate the transmitter to maintain accuracy. Follow the manufacturer's guidelines for calibration intervals.
- Inspect Wiring and Connections: Regularly check the wiring and connections for any signs of wear, corrosion, or loose connections.
- Environmental Protection: Ensure the transmitter is protected from extreme temperatures, moisture, and corrosive substances. Use protective enclosures if necessary.
- Cleanliness: Keep the transmitter and its surroundings clean to prevent dust and debris from affecting its performance.
3
ADVANCED GUIDE
3.1 Principle of Operation
Principle of Operation for device WSSFC-LC | FW1
Daviteq Sigfox Load Cell (LC) Transmitter comprises 02 parts linked internally:
• The Daviteq Sigfox wireless transmitter;
• The Load Cell (LC) Transmitter
What are the primary output values?
• RAW WEIGHT: Raw value (ADC value) of the weight. This parameter equals RAW_WEIGHT in the uplink payload
• WEIGHT: Scaled value (weight) of the load cell, unit of gram, used for alarm. This parameter equals WEIGHT in the uplink payload
What are the secondary output values?
Below output values are useful for device maintenance and troubleshooting.
• Battery level (%): the remaining capacity of the battery. The parameter in the payload is BATTERY_LEVEL.
• Number of consecutive Alarm: The number of consecutive alarm message. This parameter in the payload is TENTATIVE. TENTATIVE will be reset to 0 when previous message is alarm and current message is cyclic.
• Alarm: alarm status of the device. The parameter in the payload is ALARM
• Sensor error: sensor working properly or not and this parameter in the payload is HW_ERROR
• POWER SOURCE: Power source (battery or solar panel/external power). This parameter equals POWER_SOURCE in the uplink payload
• Sensor current configurations: current main settings of the sensor and this parameter in the payload is LATEST_SIGFOX_DOWNLINK
• Sensor hardware version: hardware version of the sensor and this parameter in the payload is HW_VERSION
• Sensor firmware version: firmware version of the sensor and this parameter in the payload is FW_VERSION
Principle of operation
Most of the time, the device will be in sleep mode. When the timer reaches the Measure_Period (for example, 30 minutes), it will wake up the device to start the measurement.
*** This Measure_Period will affect the energy consumption of the device.
The measurement will take a certain time to finish; it can take milliseconds or seconds to finish the measurement. This measurement time depends on sensor type, required accuracy, and other factors. Shorter measurement time, lower energy consumption, and longer battery life.
After finishing the measurement cycle, the device can read all the measured parameters.
Main parameter for alarm is WEIGHT
If parameter ALARM_ENABLE = 1
Then the device will compare the main parameter with the Low Alarm Setpoint, High Alarm Setpoint and Hysteresis. For this device, Hysteresis equal zero.
After comparison, the devices will have 03 statuses:
No_Alarm;
Low_Alarm
High_Alam.
How the device send uplink message base on above 03 states?
If Device state is No_Alarm, it will check the timer to reach the Cyclic_Data_Period to send the CYCLIC_DATA uplink message;
If Device state is changed from No_Alarm to Low_Alarm or Hi_Alarm, it will send alarm message immediately. Please check the below picture to understand the operation flow when finishing the measurement cycle:
Once alarm happened and send the first alarm message, the device will send the next alarm message in the Alarm_Period if the device is still in Alarm states (Low_Alarm or High_Alarm). Please check below picture to understand the operation flow when the Alarm timer reaches the Alarm_Period.
If parameter ALARM_ENABLE = 0
The device will check the timer to reach the Cyclic_Data_Period to send the CYCLIC_DATA uplink message;
Please check the Payload document to understand clearly about uplink messages, downlink messages, meaning of parameters for configuration...
Configurations for alarm
UNSCALED_HI_ALARM_SETPOINT: Unscaled high alarm set point to calculate HIGH_ALARM_SETPOINT, unit of gram
UNSCALED_LO_ALARM_SETPOINT: Unscaled low alarm set point to calculate LOW_ALARM_SETPOINT, unit of gram
HI_ALARM_FACTOR: High alarm factor to calculate HIGH_ALARM_SETPOINT
LO_ALARM_FACTOR: Low alarm factor to calculate LOW_ALARM_SETPOINT
ALARM_ENABLE: Enable/Disable ALARM event
ALARM_PERIOD: Period of time to send ALARM event
Alarm set point calculation
*If HI_ALARM_FACTOR <= 7, HIGH_ALARM_SETPOINT =
UNSCALED_HI_ALARM_SETPOINT * (10^HI_ALARM_FACTOR)
*If HI_ALARM_FACTOR >=8, HIGH_ALARM_SETPOINT =
UNSCALED_HI_ALARM_SETPOINT / (10^(16-HI_ALARM_FACTOR))
*If LO_ALARM_FACTOR <= 7, LOW_ALARM_SETPOINT =
UNSCALED_LO_ALARM_SETPOINT * (10^LO_ALARM_FACTOR)
*If LO_ALARM_FACTOR >=8, LOW_ALARM_SETPOINT =
UNSCALED_LO_ALARM_SETPOINT / (10^(16-LO_ALARM_FACTOR))
Principle of Operation of Sensor part (if available)
A load cell transmitter converts the small electrical signal from a load cell into a more robust signal that can be easily read and processed by other devices. Here's a simplified explanation of its operation:
- Signal Amplification: The load cell produces a small millivolt signal proportional to the applied load. The transmitter amplifies this signal to a higher voltage level (e.g., 0-10V) or current level (e.g., 4-20mA) for easier processing.
- Signal Conditioning: The transmitter conditions the signal to remove noise and ensure stability. This may include filtering and linearization to produce a clean, accurate output.
- Analog-to-Digital Conversion (if applicable): In digital transmitters, the amplified signal is converted into a digital format for transmission over digital communication protocols like RS232, RS485, or Ethernet.
- Output Transmission: The conditioned and amplified signal is then transmitted to a display, data acquisition system, or control system for further processing and monitoring.
This process ensures that the small, sensitive signal from the load cell is accurately and reliably transmitted for use in various applications.
Default Configuration Parameters of Sensor part (if available)
Load cell transmitter has the default configuration. The user can change the configuration on the wireless transmitter so that the complete sensor (transducer + wireless) delivers the proper output value.
3.2 Configuration
How to configure the device?
Device configuration can be configured in 02 methods:
Method 1: Configuring via Downlink messages
Method 2: Configuring via Offline cable.
Step to access configuration port: Open housing by turning counter-clockwise 2 hex screws, then remove the anti-interference shield, the configuration port as below figure:
Note: The sensor is only active for offline configuration in the first 60 since power up by battery or plugging the configuration cable.
Which Parameters are configured?
Please check Part G in Section 1.9 Payload Documents above.
Method 1: Configuration via Downlink messages
Please check the Part D & E in Section 1.9 Payload Documents above.
Method 2: Configuration by Offline Cable
Please download the Configuration Template File of this sensor to be used in Step 4 below.
Instructions for offline configuration of the Daviteq LoRaWAN sensors. Please follow the following steps.
Note: The sensor is only active for offline configuration in the first 60 since power up by battery or plugging the configuration cable.
1. Prepare equipment and tools
The following items must be prepared for configuration.
A PC using the Windows OS (Windows 7 or above versions). The PC installed the COM port driver of the Modbus configuration cable (if needed). The driver is at link: Modbus Configuration Cable COM port driver for PC and the instruction to install the driver at link: How to install the driver.
A Modbus configuration cable
Tools to open the plastic housing of LoRaWAN sensors (L hex key or screwdriver)
2. Download and launch Daviteq Modbus configuration software
Click the link below to download Daviteq Modbus configuration software:
https://filerun.daviteq.com/wl/?id=yDOjE5d6kqFlGNVVlMdFg19Aad6aw0Hs
After downloading the software, unzip the file named: Daviteq Modbus Configuration.zip and then copy the extracted folder to the storage drive for long-term use.
Open the folder, double click on the file Daviteq Modbus Configuration Tool Version.exe to launch the software and the software interface as below:
Note: The software only runs on Microsoft Windows OS (Windows 7 and above).
3. Connect the cable and configure the sensor
Step 1:
Connect the PC to the sensor using the configuration cable.
- Use the configuration cable (Item code: TTL-LRW-USB-01).
- Connect the USB-A plug into the USB-A socket of the PC.
Step 2:
On the configuration software, choose the relevant Port (the USB port which is the cable plugged in) and set the BaudRate: 9600, Parity: none
Step 3:
Click Connect button to connect the software to the sensor. After successful connection, the Connected status will show on the software.
Step 4:
Import the configuration template file of the sensor (as above link) to the software: click menu File/ Import New and then browse the relevant sensor template file (csv file) and click Open to import the template file.
Note: The sensor is only active for configuration for 60 seconds since plugging the configuration cable or the power supply into the sensor.
Each sensor type has its own template file. Refer to the sensor's manual to download the correct file.
Step 5:
Open the housing of the sensor and quickly plug the connector of the configuration cable into sensor's modbus configuration port as below figure. After plugging the connector, the software will read the parameter values automatically.
Plug the cable connector into sensor's modbus configuration port. This port is located at a different location, depends on the sensor type.
Note: If the sensor has SKU of WSSFCEX-PPS and hardware version 1 &2, the sensor must be powered by batteries for configuration
Step 6:
Read the current value of the parameter with Modbus Function 3
At the relevant row of the parameter, check box 3 on column Func to read the value of the parameter. The read value is shown in VALUE ON MEMMAP column.
The sensor is only active for configuration for 60 seconds since plugging the configuration cable or the power supply into the sensor. After 60 seconds, the TIME_OUT text will show on EXCEPTION column of the software.
Step 7:
Write the new setting to the parameter with Modbus Function 16
Double click on the column VALUE TO WRITE of the parameter and input the new setting value of the parameter;
Uncheck the tick on the FC column of the parameter, click on the arrow, select 16 and then check on the FC column to write a new setting to the parameter. The WRITE_OK text will show on EXCEPTION column if the software successfully writes the setting.
Repeat Step 6 to read the setting of the parameter for double-checking.
Note: For some critical parameters of the sensor, the password in "password for setting" must be written before writing the new settings to these parameters.
Only read/ write registers are allowed to write.
The sensor is only active for configuration for 60 seconds since plugging the configuration cable or the power supply into the sensor. After 60 seconds, the TIME_OUT text will show on EXCEPTION column of the software.
4. Troubleshooting
3.3 Calibration/ Validation
How to force sensor to send data for calibration/ validation (if available)
Using the magnet key, the device can be triggered to send data to the Base Station immediately.
Note:
Upon transmitting the data to the gateway using the magnetic key, the timer for the transmission time interval will be reset.
The minimum time interval between two manual triggers is 15 seconds. If the interval is less than 15 seconds, data transmission will not occur.
Calibration/ Validation sensor (if available)
Follow below steps to calibrate load cell transmitter
Connect the external load cell to the load cell transmitter channels. Refer the wiring at section 1.8 INSTALLATION
Write the right sensitivity (mV/V) of the connected external load cell to LOADCELL_SENSITIVITY configuration of the transmitter.
Apply known weight to the external load cell, then force the sensor by magnetic key (details at above ) to send the FORCE uplink message and record corresponding sample RAW_WEIGHT (ADC value) of the load cell in FORCE uplink message and known weight.
Repeat step 3 for N know weights. N is number of calibration points and N is any number from 2 to 10.
Write N to corresponding LOADCELL_NUM_OF_CALIB_POINTS
Write N couple values of ADC values and known weight to corresponding LOADCELL_Xi and LOADCELL_Yi configurations (where i = 1 to N). Note that the values of LOADCELL_Xi and LOADCELL_Yi in the calibration table must be in ascending order.
4
PRODUCT SPECIFICATIONS
4.1 Specifications
| Input | 1 x Loadcell channel |
| Loadcell input | 4-wire resistive bridge loadcell (strain gauge loadcell) |
| Loadcell resolution | 0.000715mV |
| Loadcell linearity | INL error ±0.000357627 mV and DNL error ±0.000357627 mV |
| Loadcell input sampling rate | 1Hz max |
| Loadcell connectors | PG9, 4 terminals |
| COMMUNICATION | |
| Sigfox zones | Select RC2-RC3-RC4-RC5 or RC1-RC6-RC7 |
| Antenna | Internal Antenna 2.0 dbi |
| Primary power supply | External power supply, 7-48 VDC |
| Secondary power supply | Rechargeable battery, 02 x AA Type 1.2VDC |
| RF Module complies to | CE, FCC, ARIB |
| Working temperature | -40∼60℃ (using Energizer® L91 battery) |
| Dimensions | H180xW94xD53 |
| Netweight | 300g (without battery) |
| Housing | Aluminum + Polycarbonate plastic, IP67 |
5
WARRANTY & SUPPORT
5.1 Warranty
Warranty
Below terms and conditions are applied for products manufactured and supplied by Daviteq Technologies Inc.
Free Warranty Conditions
The manufacturer undertakes to guarantee within 12 months from shipment date.
Product failed due to defects in material or workmanship.
Serial number, label, warranty stamp remains intact (not purged, detected, edited, scraped, tore, blurry, spotty, or pasted on top by certain items).
During the warranty period, if any problem of damage occurs due to technical manufacturing, please notify our Support Center for free warranty consultancy. Unauthorized treatments and modifications are not allowed.
Product failed due to the defects from the manufacturer, depending on the actual situation, Daviteq will consider replacement or repairs.
Note: One way shipping cost to the Return center shall be paid by Customers.
Paid Warranty
The warranty period has expired.
The product is not manufactured by Daviteq.
Product failed due to damage caused by disasters such as fire, flood, lightning or explosion, etc.
Product damaged during shipment.
Product damaged due to faulty installation, usage, or power supply.
Product damage caused by the customer.
Product rusted, stained by effects of the environment or due to vandalism, liquid (acids, chemicals, etc.)
Product damage is caused by unauthorized treatments and modifications.
Note: Customers will be subjected to all repairing expenses and 2-way shipping costs. If arises disagreement with the company's determining faults, both parties will have a third party inspection appraise such damage and its decision be and is the final decision.
5.2 Support
Support via Help center
If you need our support for Daviteq device's installation, configuration, test, and decode, please email us at: support@daviteq.com OR input support request at link: https://forms.office.com/r/XWHbYG7yy7
Our support engineer will contact you via email or the support ticket system.
If you have any questions about the product, you can search for information on our web (https://www.iot.daviteq.com/). If you can't find the right information, please register an account and send us a request at link Contact us | Daviteq Technologies . We will respond within 24 hours.