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WSSFCEX-GHC

Replaced by

WSSFC-V1A | FW3

Manual for WSSFC-V1A | FW3

Replaced by

MANUALS

Item codes
FW Released Date
Changes Information
WSSFC-V1A-025
02/06/2023
Add alarm counter. Configure frequency range. Send all datagrams if Cyclic message or Force message.
Page 1 of 1

1
QUICK INSTALLATION GUIDE

1.1 Introduction

WSSFC-V1A is a cost-effective, Sigfox accelerometer single-axis vibration sensor designed for condition monitoring and preventive maintenance applications. The piezo-electric accelerometer is available in ranges ±25g or 50g and features a flat frequency response up to >10kHz. Besides that, it can also measure the temperature at the mounting point. With Ultra-low power design and smart firmware allow the complete Wireless and Sensor package run on 2 x AA battery up to 10 years. It can support all regions of Sigfox network in over the World, RC1, RC2, RC3, RC4, RC5, RC6, RC7. Typical Applications: Machine Health Monitoring, Predictive Maintenance Installations, Vibration Monitoring, Impact & Shock Monitoring, Bearing monitoring, ...

How the sensor connect to system?

The architecture of the Sigfox system
The architecture of the Sigfox system

System components:

  1. The end nodes are Sigfox-Ready Sensors or Actuators;

  2. The Sigfox Base Stations (installed and operated by Sigfox Operator);

  3. The Sigfox Back-End (Operated by Sigfox Company);

  4. The Application Server is the destination software users want to utilize the data from/to Sigfox-Ready sensors/ actuators.


How do you set up the Sigfox-Ready device and get its data to the Application Software? Please follow these steps:

  1. Contact the local Sigfox Operator to sign a Data plan contract. You will be provided an account;

  2. Log in to the Sigfox Back-end by your own account then add the Sigfox-Ready Devices. Please follow the guidelines of Sigfox back-end;

  3. Configure the callback or data forwarding from the Sigfox Back-end to the Application Software. Please follow the guidelines of Sigfox back-end;

  4. Once the payload is on the Application server, decode data from Payload. Please check Section 1.9 for the Payload document.

1.2 Application Notes

For Applications

Condition Based Monitoring, Machine Health Monitoring, Safety Monitoring, Vibration Monitoring

Notes

Measure Single-axis vibration and/ or surface temperature of Motor, Bearing, Pump, Fan, Gearbox, Rotary machine/ equipment… with vibration from 2 to 10,000 Hz.
Deliver the overall calculated parameters: RMS acceleration, RMS and peak velocity, RMS and peak-peak displacement, frequency, temperature and crest factor.
DO NOT deliver raw values (acceleration G value in time domain) and parameters in frequency domain (FFT function).

1.3 When does device send Uplink messages?

The device will send uplink messages in the following cases:


  • Case 1: After power-up in the 60s, the device will send the first message called START_UP. The payload will tell the user the HW version, FW version, and current configuration of the device;


  • Case 2: Then, in every interval time (pre-configured), for example, 10 minutes, it will send the message called CYCLIC_DATA. The payload will tell the user the following data like measured values, battery level, and alarm status...

To change the cycle of data sending, you can change the value of the parameter: CYCLIC_DATA_PERIOD (default is 3600 seconds).

  • Case 3: If ALARM_ENABLED=1, the device will send ALARM message immediately when device switches from Normal state to Alarm state. It will repeat sending ALARM messages in predefined ALARM_PERIOD time interval (default is 10 minutes) if the Alarm state still exist;


  • Case 4: During the commissioning, testing, or calibration sensor, the user can force the device to send the uplink message to get the data immediately. This message is called FORCE_DATA. The payload will provide data like raw measured value, scaled measured values, battery level, and alarm status... It can be forced by applying the magnet key on the reed switch in 1s;


  • Case 5: If users want to change the configuration immediately, they don't need to wait until the next cyclic data-sending message; instead, they can force the device to send a special uplink message so that the device can get the new downlink message. This uplink message is named PARAMETERS_UPDATE. It can be forced by applying the magnet key in more than 5s.


  • Case 6: In every interval time (pre-configured), for example, 24 hours, it will send the message called HEARTBEAT. The payload will tell the user the following data like hardware version, firmware version, current sensor configuration


1.4 Default Configuration

The V1A Vibration Sensor has the default configuration. The user can change the configuration on the wireless transmitter so that the complete sensor (sensor + wireless) delivers the proper output values. Please check Payload document for more information.

1.5 Battery/ Power Supply

The Device uses below batteries:

  • Battery type: Primary battery

  • Battery size and Voltage: AA 1.5 VDC

  • Number of batteries: 02

  • Recommended batteries: Energizer® L91 or equivalent from Duracell;


Please take note on the Polarity of the batteries as below picture.



Understanding the battery levels:

  • Level 3 (4 bars): battery energy is 60-99%

  • Level 2 (3 bars): battery energy is 30-60%

  • Level 1 (2 bars): battery energy is 10-30%

  • Level 0 (1 bar): battery energy is 0-10%


1.6 What's in the Package?



1.7 Guide for Quick Test

With the default configuration, the device can be connected quickly to the Sigfox Network by the following steps.


Step 1: Prepare the values of communication settings

  • Device ID: Get Devive ID on the device nameplate 

  • Device PAC: Get Devive PAC on the device nameplate 


Note: All Sigfox sensors are pre-configured with the correct RC before delivery. The settings of Device ID, Device PAC, and RC could also be read from the device memory map. Please reference Section 3.2 Sensor configuration for details.


Step 2: Add the device to the Sigfox Backend

Please refer to the below Section 1.10 for details.


Step 3: Install the batteries to the device

Please refer to Section 1.5 above for instructions on battery installation.

After installing the battery in 60 seconds, the first data packet will be sent to the Sigfox network. After receiving the first data packet, the time of another packet depends on the value of the parameter: CYCLIC_DATA_PERIOD. Additionally, you can use a magnet key to touch the magnetic switch point on the housing within 1 second to initiate force packet of the device to send data instantly and the LEDs on the housing will be lit with SKY BLUE color.


Note:

If the device is required to connect to the external power, the correct external power supply must be connected to the device power connector. Refer section 1.8 INSTALLATION for details of the power wiring


If the device is required to connect to external sensor, the connection must be implemented before power up. Refer section 1.8 INSTALLATION for details of the wiring


If device is required the calibration for correct measurement, the calibration must be implemented. Refer detail at section 3.3 Calibration/ Validation.


Step 4: Decode the payload of the receiving package

Please refer to Section 1.9 Payload Document and Configuration Tables for details of decoding the receiving packet to get the measured values.

1.8 Installation

Dimension Drawings and Installation Gallery (Photos and Videos)

Please follow the checklist below for a successful installation:

​

1. Have you studied the dimensions of the device as above drawings?
 

2. Have you tested and make sure the device have been connected successfully as Section "1.7 Guide for Quick Test" above?
 

3. Have the device been configured properly as per Section 3.2 below?
 

4. Have the device been calibrated or validated as per Section 3.3 below?
 

5. Then you can start to install the device at site. Please check the following Installation Notes for Sensor Part (if available) before installation.

Installation Notes for Sensor Part (if available)
Mounting Position

Rule of thumb, the V1A will be installed at the place you want to measure the vibration and/or surface temperature.


Here are some recommendations for the installation of V1A on some typical equipment based on standard ISO 20816 (or ISO 10816).


Measuring points for pedestal bearings:


Measuring points for housing-type bearings:


Measuring points for small electrical machines:


Measuring points for reciprocating engines close to the bearing locations:


Measuring points for vertical machine sets:


A pump system with 4 bearings and 5 positions of vibration monitoring:


Mounting the sensor on the equipment's surface

The V1A sensor has the inner threads M6 and there is an M6 screw that comes with the sensor as standard.


There are 02 cases of mounting:


1- There are male threads or female threads at the place to mount the sensor:

  • The V1A can be installed directly on the equipment's surface via an M6 screw or an adapter if the threads on the equipment are not M6. Please see the below figures.


There is inner threads M6 on the motor casing


Mount the sensor on the M6 screw


2- There are no male threads or female threads at the place to mount the sensor:

  • If the drilling is allowed, please make a drilled hole and then tap the inner threads M6 on the surface of the equipment so that you can install the V1A directly on the surface of the equipment. Please see the below figure.


  • if the drilling is NOT allowed, you can use the adhesive base (Item code: ACC-V1A-BASE-01) for mounting the V1A on the equipment. Please contact us for more information about this accessory.


Here are the steps to attach the adhesive base to the equipment's surface

  • Use sandpaper to remove the deposit or paint layer on the surface of the equipment;

  • Clean the surface with alcohol;

  • Apply the 2-part putty epoxy on the bottom surface of the base;

  • Place the base on the surface;


  • Use the leveling meter to level the surface of the base in 02 directions X and Y;



LEAVE IT COMPLETELY DRY AND HARDEN IN AT LEAST 24 HOURS


  • Screw the M6 screw and install the sensor module.



Connect the M12 cable (for LoRaWAN of Sigfox Version)

Connect the M12 cable to the sensor module as below picture.


Installation Guide for Main Device

Check the Location for the best RF Signal

Make sure the site is good enough for RF signal transmission.


Tip: To maximize the transmission distance, the ideal condition is Line-of-sight (LOS) between the Sigfox sensor and the Base Station. In real life, there may be no LOS condition. However, the Sigfox sensor still communicates with the Base Station, but the distance will be reduced significantly.


DO NOT install the wireless sensor or its antenna inside a completed metallic box or housing because the RF signal can not pass through the metallic wall. The housing is made from Non-metallic materials like plastic, glass, wood, leather, concrete, and cement…is acceptable.


Mount the main device on the Wall or Pole and install the vibration module on the motor/machine housing/bearing

  • Mount the sensor onto a wall/housing/structure with provided bracket and screws.


Note:

Distance from the mounting position of the main device to installation point of vibration module on the motor/machine/bearing must less than the M12 cable length.


  • Prepare the hole on the motor/machine housing/bearing to screw the M6 x 1.0 threaded bar of vibration module.

  • Install the vibration module motor/machine housing/bearing and then connect the vibration module to LoraWAN main device via M12 connection cable.


The sample installations of as below figures:



1.9 Payload Document and Configuration Tables

Please click below button for:
 

  • Payload decoding of Uplink messages;

  • Payload encoding of Downlink messages;

  • Configuration Tables of device.

​​

Note:

If the content of below web payload, memory map, and sample decoder could not be copied, please install the extension of "Enable Copy Paste - E.C.P" for Microsoft Edge and for Google Chrome.

1.10 How to connect device to Back-end/ Network Server/ Coordinator

This instruction is applied to all kinds of Sigfox-Ready sensor produced by Daviteq.


Step 1: Log in to the sigfox backend website


Step 2: Click on Device


Step 3: Click New → Select a group


Step 4: Fill in the required information


Note: Some of our products may not have end product certification in time, to add the product to Backend Sigfox please follow the steps below.


Click on the text as shown below


Check the box as shown below to register as a prototype


2
MAINTENANCE

2.1 Troubleshooting

Please find below the steps to identify the problems from the Communication Part or Sensor Part:

  • If the device cannot connect to the Gateway, or System, or Coordinator the first time, it is the Communication Problem;


  • If the device status like battery, RSSI level, data status, or other communication is normal, but the measured values are not updated or wrong, it would be the problems of the Sensor part;


  • If the data coming to the gateway, system, or coordinator is not frequent as expected, the problem would be Communication.


Please refer to the troubleshooting guide for the Communication and Sensor Part below.

Troubleshooting for Communication



Troubleshooting for Sensor Part (if available)

1. The wireless/ wired transmitter is still running and sending data, however, all the measurement parameters are not updated with new values

  • The connection between the V1A sensor and the wireless transmitter is broken!

For LoRaWAN or Sigfox version: check the M12 connector and the cable to see any abnormal or looseness.

For the WS433 version: check the looseness of connection between sensor and transmitter.

  • The battery is almost draining off: Check the battery status and replace it when necessary.


2. The measured values are not as expected

  • The installation is not correct or not suitable for the sensor design: Please recheck the installation.

  • The sensor is drifting: Re-calibrate the sensor.


3. The reading values are very noisy even though there is no vibration

  • The sensor V1A got a problem: Please consult the manufacturer for a warranty or replacement.


4. HW_Error = 1

  • The lost connection between the sensor V1A and the wireless transmitter

For LoRaWAN or Sigfox version: check the M12 connector and the cable to see any abnormal or looseness.

For the WS433 version: check the looseness of connection between sensor and transmitter.

  • The sensor V1A got a problem.Please consult the manufacturer for a warranty or replacement.

2.2 Maintenance

Maintenance for Main device

There is no requirement for maintenance of the Hardware of Sigfox device except:

1. The battery needs to be replaced. Please check the battery status via uplink messages;


Note: When the battery indicator shows only one bar (or 10% remaining capacity), please arrange to replace the battery with a new one as soon as possible. If not, the battery will drain completely, and the resulting chemical leakage can cause severe problems with the electronic circuit board.


2. Sensor, please refer to the maintenance section of the sensor document.

Maintenance for Sensor part (if available)

  • There are no moving parts or consumed parts in the V1A Vibration Sensor. Therefore there is no need to do maintenance.

  • However, the sensor may be drifting over time. We do recommend customer to re-calibrate it every 12 months.

3
ADVANCED GUIDE

3.1 Principle of Operation

Principle of Operation for Device WSSFC-V1A | FW3


The Daviteq Sigfox V1A Vibration Sensor comprises 02 parts linked internally:

  • The Daviteq Sigfox wireless transmitter;

  • The Daviteq V1A Vibration sensor.


What are the primary output values?

  • RMS Velocity (mm/s): Float; the parameter in the payload is VELOCITY_RMS. This parameter is used for alarm.

  • PeakVelocity (mm/s): Float; the parameter in the payload is VELOCITY_PEAK

  • Peak Acceleration (m/s²): Float; the parameter in the payload is ACCELERATION_PEAK

  • RMS Acceleration (m/s²): Float; the parameter in the payload is ACCELERATION_RMS

  • RMS Displacement (µm): Float; the parameter in the payload is DISPLACEMENT_RMS

  • Peak-Peak Displacement (µm): Float; the parameter in the payload is DISPLACEMENT_PEAK_PEAK

  • Frequency (Hz): 16-bit unsigned integer, Frequency of highest amplitude vibration; the parameter in the payload is FREQUENCY

  • Temperature (℃): 16-bit integer, sensor surface temperature. It equals TEMPERATURE_X10 in the payload divided by 10.


All above 08 parameters are contained in a array of 10 bytes (80 bits) named DATAGRAM_CONTENT in uplink messages.


To know which output values are contained in the Datagram_Content, we need to check the value of parameter DATAGRAM_ID. Please see below:


If DATAGRAM_ID = 0:

DATAGRAM_CONTENT = VELOCITY_RMS & ACCELERATION_PEAK & FREQUENCY


If DATAGRAM_ID = 1:

DATAGRAM_CONTENT = VELOCITY_PEAK & ACCELERATION_RMS & TEMPERATURE_X10


If DATAGRAM_ID = 2:

DATAGRAM_CONTENT = DISPLACEMENT_PEAK_PEAK & DISPLACEMENT_RMS & FREQUENCY


Please check the payload document for more details.


What are the secondary output values?

Below output values are useful for device maintenance and troubleshooting.


  • Battery level (%), to understand the remaining capacity of the battery: parameter in the payload is BATTERY_LEVEL. Note: To get the accurate battery_level indication, please configure the battery type by Downlink type 5 or via offline cable to the parameter name BATTERY_TYPE. The default type is Primary battery. For Solar powered version, please configure to Rechargeable battery type.

  • Number of Consecutive Alarm: The number of consecutive alarm message. This parameter in the payload is ALARM_TENTATIVE. ALARM_TENTATIVE will be reset to 0 when previous message is alarm and current message is cyclic. If the number of continous alarm message are greater than 7, the ALARM_TENTATIVE keeps value of 7

  • Alarm, to understand the alarm status of the device. The alarm statues are no alarm, high alarm and too high alarm. The parameter in the payload is ALARM

  • Sensor error code, to understand whether the sensor is working properly or not: parameter in the payload is HW_ERROR

  • Sensor current configuration, to understand what is the current setting of the sensor: parameter in the payload is LATEST_SIGFOX_DOWNLINK

  • Hardware version and Firmware version, to understand the product version: parameter in the payload is HW_VERSION and FW_VERSION


Principle of operation

Most of the time, the device will be in sleep mode. When the timer reaches the Measure_Period (for example, 30 minutes), it will wake up the device to start the measurement.

*** This Measure_Period will affect the energy consumption of the device.


The measurement will take a certain time to finish; it can take milliseconds or seconds to finish the measurement. This measurement time depends on sensor type, required accuracy, and other factors. Shorter measurement time, lower energy consumption, and longer battery life.


After finishing the measurement cycle, the device can read all the measured parameters.


If parameter ALARM_ENABLE = 1


Then the device will compare the RMS Velocity with HiHi_Alarm_setpoint and Hi_Alarm_setpoint together with Hysteresis to define the state of the device is No_Alarm or Hi_Alarm or HiHi_Alarm.


*** Hysteresis value is to avoid the flickering status (Alarm/No-Alarm toggling quickly) when the measured value close to alarm threshold. In this device, hysteresis setting equals 0.

  • If X-axis is in Blue color area of above graph, the device is in Normal or No_Alarm state;

  • If X-axis is in Red color area, the device is in HiHi Alarm state (Alarm 2);

  • None of above 02 states, the device will be in Hi Alarm state (Alarm 1).


How the device send uplink message base on above 03 states?


If Device state is No_Alarm, it will check the timer to reach the Cyclic_Data_Period to send the CYCLIC_DATA uplink message;


If Device state is changed from No_Alarm to Hi Alarm or HiHi Alarm, it will send alarm message immediately. Please check the below picture to understand the operation flow when finishing the measurement cycle:



Once alarm happened and send the first alarm message, the device will send the next alarm message in the Alarm_Period if the device is still in Alarm states (Hi Alarm or HiHi Alarm). Please check below picture to understand the operation flow when the Alarm timer reaches the Alarm_Period.



If parameter ALARM_ENABLE = 0


The device will check the timer to reach the Cyclic_Data_Period to send the CYCLIC_DATA uplink message.


Please check the Payload document to understand clearly about uplink messages, downlink messages, meaning of parameters for configuration...

Principle of Operation of Sensor part (if available)

V1A utilizes the single-axis Piezo acceleration sensor to detect the vibration of the object with vibration from 2 Hz to 10 kHz.


A built-in high-accuracy solid-state temperature sensor allows the V1A to measure the object's surface temperature.


The microprocessor will capture the raw signal of acceleration and temperature values at a very high speed, up to 290 kHz. With this high-resolution raw signal, it performs various calculations to deliver the high accurate outputs like:

  • Acceleration RMS & Peak

  • Velocity RMS & Peak

  • Displacement RMS & Peak

  • Frequency & Temperature

  • Crest Factor

Default Configuration Parameters of Sensor part (if available) 

The V1A Vibration Sensor has the default configuration. The user can change the configuration on the wireless transmitter so that the complete sensor (sensor + wireless) delivers the proper output values. Please check Payload document for more information.

3.2 Configuration

How to configure the device?

Sensor configuration can be configured in 02 methods:

​Method 1: Configuring via Downlink messages, port 1 (default).


Method 2: Configuring via Offline cable.

Step to access configuration port: Open housing by turning counter-clockwise 2 hex screws, then remove the anti-interference shield, the configuration port as below figure:



Note: The sensor is only active for offline configuration in the first 60 since power up by battery or plugging the configuration cable.


Which Parameters are configured?

Please check Part G in Section 1.9 Payload Documents above.

Method 1: Configuration via Downlink messages

Please check the Part D & E in Section 1.9 Payload Documents above.

Method 2: Configuration by Offline Cable

Please download the Configuration Template File of this sensor to be used in Step 4 below.

Instructions for offline configuration of the Daviteq LoRaWAN sensors. Please follow the following steps.


Note: The sensor is only active for offline configuration in the first 60 since power up by battery or plugging the configuration cable.


1. Prepare equipment and tools

The following items must be prepared for configuration.

  • A PC using the Windows OS (Windows 7 or above versions). The PC installed the COM port driver of the Modbus configuration cable (if needed). The driver is at link: Modbus Configuration Cable COM port driver for PC and the instruction to install  the driver at link: How to install the driver.

  • A Modbus configuration cable 

  • Tools to open the plastic housing of LoRaWAN sensors (L hex key or screwdriver)


2. Download and launch Daviteq Modbus configuration software 

  • Click the link below to download Daviteq Modbus configuration software:

https://filerun.daviteq.com/wl/?id=yDOjE5d6kqFlGNVVlMdFg19Aad6aw0Hs

After downloading the software, unzip the file named: Daviteq Modbus Configuration.zip and then copy the extracted folder to the storage drive for long-term use. 

  • Open the folder, double click on the file Daviteq Modbus Configuration Tool Version.exe to launch the software and the software interface as below:


Note: The software only runs on Microsoft Windows OS (Windows 7 and above).


3. Connect the cable and configure the sensor

Step 1: 

Connect the PC to the sensor using the configuration cable.

- Use the configuration cable (Item code: TTL-LRW-USB-01).


- Connect the USB-A plug into the USB-A socket of the PC.


Step 2: 

On the configuration software, choose the relevant Port (the USB port which is the cable plugged in) and set the BaudRate: 9600, Parity: none


Step 3:

Click Connect button to connect the software to the sensor. After successful connection, the Connected status will show on the software.


Step 4: 

Import the configuration template file of the sensor (as above link) to the software: click menu File/ Import New and then browse the relevant sensor template file (csv file) and click Open to import the template file.


Note: The sensor is only active for configuration for 60 seconds since plugging the configuration cable or the power supply into the sensor.

Each sensor type has its own template file. Refer to the sensor's manual to download the correct file.


Step 5:

Open the housing of the sensor and quickly plug the connector of the configuration cable into sensor's modbus configuration port as below figure. After plugging the connector, the software will read the parameter values automatically.

Plug the cable connector into sensor's modbus configuration port. This port is located at a different location, depends on the sensor type.


Note: If the sensor has SKU of WSSFCEX-PPS and hardware version 1 &2, the sensor must be powered by batteries for configuration


Step 6: 

Read the current value of the parameter with Modbus Function 3

  • At the relevant row of the parameter, check box 3 on column Func to read the value of the parameter. The read value is shown in VALUE ON MEMMAP column.


The sensor is only active for configuration for 60 seconds since plugging the configuration cable or the power supply into the sensor. After 60 seconds, the TIME_OUT text will show on EXCEPTION column of the software.


Step 7: 

Write the new setting to the parameter with Modbus Function 16

  • Double click on the column VALUE TO WRITE of the parameter and input the new setting value of the parameter;

  • Uncheck the tick on the FC column of the parameter, click on the arrow, select 16 and then check on the FC column to write a new setting to the parameter. The WRITE_OK text will show on EXCEPTION column if the software successfully writes the setting.


Repeat Step 6 to read the setting of the parameter for double-checking.


Note: For some critical parameters of the sensor, the password in "password for setting" must be written before writing the new settings to these parameters.

Only read/ write registers are allowed to write.

The sensor is only active for configuration for 60 seconds since plugging the configuration cable or the power supply into the sensor. After 60 seconds, the TIME_OUT text will show on EXCEPTION column of the software.


4. Troubleshooting

3.3 Calibration/ Validation

How to force sensor to send data for calibration/ validation (if available)

Using the magnet key, the device can be triggered to send data to the base station immediately.



Note:

Upon transmitting the data to the base station using the magnetic key, the timer for the transmission time interval will be reset.

The minimum time interval between two manual triggers is 15 seconds. If the interval is less than 15 seconds, data transmission will not occur.


Calibration/ Validation sensor (if available)

The Daviteq V1A Vibration Sensor is calibrated at the factory. It is recommended the customer to re-calibrate the sensor every 12 months. Please contact us for calibration services.


Notes: The calibration and configuration can only be done when the V1A sensor is used with a Wireless transmitter like Sub-GHz (WS433-V1A) or LoRaWAN (WSLRW-V1A) or Sigfox (WSSFC-V1A). After that, use the offline tool or downlink to configure the A factor to the device.


4
PRODUCT SPECIFICATIONS

4.1 Specifications

Spec

5
WARRANTY & SUPPORT

5.1 Warranty

Warranty

Below terms and conditions are applied for products manufactured and supplied by Daviteq Technologies Inc.


Free Warranty Conditions

  1. The manufacturer undertakes to guarantee within 12 months from shipment date.

  2. Product failed due to defects in material or workmanship.

  3. Serial number, label, warranty stamp remains intact (not purged, detected, edited, scraped, tore, blurry, spotty, or pasted on top by certain items).

  4. During the warranty period, if any problem of damage occurs due to technical manufacturing, please notify our Support Center for free warranty consultancy. Unauthorized treatments and modifications are not allowed.

  5. Product failed due to the defects from the manufacturer, depending on the actual situation, Daviteq will consider replacement or repairs.


Note: One way shipping cost to the Return center shall be paid by Customers.


Paid Warranty

  1. The warranty period has expired.

  2. The product is not manufactured by Daviteq.

  3. Product failed due to damage caused by disasters such as fire, flood, lightning or explosion, etc.

  4. Product damaged during shipment.

  5. Product damaged due to faulty installation, usage, or power supply.

  6. Product damage caused by the customer.

  7. Product rusted, stained by effects of the environment or due to vandalism, liquid (acids, chemicals, etc.)

  8. Product damage is caused by unauthorized treatments and modifications.


Note: Customers will be subjected to all repairing expenses and 2-way shipping costs. If arises disagreement with the company's determining faults, both parties will have a third party inspection appraise such damage and its decision be and is the final decision.


5.2 Support

Support via Help center

If you need our support for Daviteq device's installation, configuration, test, and decode, please input support request at link: https://forms.office.com/r/XWHbYG7yy7

Our support engineer will contact you via email or the support ticket system.

 

If you have any questions about the product, you can search for information on our web (https://www.iot.daviteq.com/). If you can't find the right information, please register an account and send us a request at link Contact us | Daviteq Technologies . We will respond within 24 hours.

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